Booking Policy

Flights Booking Policy

The total price displayed includes all applicable taxes and excludes all applicable airport tax or other charges payable at the airport.

You are required to pay the entire amount prior to the confirmation of your booking.

There will be no refund for 'no-shows' or any partially unused flights.

Meals, frequent flyer miles and special service requests are on a request basis only and are subject to airline(s) confirmation.

For any information regarding your Frequent Flyer miles, please contact the airline directly.

Kindly ensure that prior to travelling, your passport has a validity of minimum 6 months from the date of travel and that you have the relevant visa and immigration clearance to exit your local country and travel to your destination.

To avail infant fares, an infant must be under 24 months old throughout the entire itinerary you are booking. This includes both destination and return trips. If the infant is 24 months old or above on the return trip, you'll need to make a separate booking using a child fare.

Infants must be accompanied by an adult of at least 18 years of age.

Mina Alsafar is not responsible for any schedule change by the airline after issuance of the ticket, but will keep you informed of any changes. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.

Mina Alsafar reserves the right to charge transaction fees for availing any Mina Alsafar service. Mina Alsafar further reserves the right to alter any and all fees from time to time, without notice. You shall be liable to pay all applicable charges, fees, duties and taxes for availing any Mina Alsafar service.

Check-in

Passengers need to check-in at least 3 hours prior to international flight departures and 1 hour prior to domestic departures, otherwise they will be considered a no-show.

As per the airline rules, the standard check-in time begins 3 hours prior to departure.

Infants must have valid proof-of-age documents showing that the infant is under two years old.

It is your responsibility to carry the appropriate travel documents which includes: a valid passport; an exit visa if applicable, visa for your destination; valid transit visa in case you are transiting through a destination that requires you to have a transit visa; and any immigration clearance required by your country. Mina Alsafar will not be held responsible in case you are denied boarding.

Amendments

Mina Alsafar can assist you with amendments to most bookings, for such amendments that are allowed by the relevant airline, but in some cases you'll need to contact the airline directly.

Every booking made on Mina Alsafar is subject to amendment charges levied by the airline, which may vary by flight and booking class.

If you amend your booking, you will be charged the difference in fare (if any), applicable when the amendment is made. However, if the new fare is lower than the original fare, difference in the amount will not be refunded. The rebooking charges as applicable will be collected.

In addition to the airline's amendment charges, Mina Alsafar charges an amendment handling fee of SAR 50 per passenger.

We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare (if any), applicable when the amendment is made.

Depending on the airline's policy, some booked fares may not be amended.

Cancellations

Every booking made on Mina Alsafar is subject to cancellation charges levied by the airline, which may vary by flight and booking class.

Some booked fares may be non-refundable as per the specific airline's policy.

In addition to the airline's cancellation charges, Mina Alsafar charges a service fee of SAR 50 per passenger per journey for all cancellations.

Only cancellation requests made by phone or through our online request form shall be entertained. Mina Alsafar shall not be liable for any cancellation requests made through any other medium including (but not limited to) letter mail, social media, etc.

Online cancellations: We currently do not support online cancellations, but are working hard to make that happen very soon.

Offline cancellations: We currently only accept cancellation requests through phone or our online request form.

If your cancellation request is made fewer than 48 hours prior to departure, then you'll need to contact our customer support team:

Toll-Free 800-116-1300 (local call for KSA).

If you have done an online or phone check-in (also known as a 'Web/Tele Check-in') with the airline, get in touch with the airline for cancellation. Mina Alsafar will not be able to process the refund and cannot take any responsibility for cancellations made directly between the passenger and the airline.

For any cancellation made by you, for which a refund is already processed and if it is found that you have in fact used or made changes to the ticket on the same PNR directly with the airline, Mina Alsafar reserves the right to debit your original mode of payment against the amount which has been refunded to you.

A non-refundable service fee will be charged for all low-cost airlines such as flydubai, flynas, Air Arabia, Jazeera Airways, IndiGo, SpiceJet, Cebu Pacific Air and Air India Express.

Refunds

It is mandatory to contact Mina Alsafar for all refunds, as the airline will not be able to refund your tickets booked from Minaalsafar.com.

Processing times for cancellation and refund requests vary.

Refund for partially utilized tickets (for e.g. only one sector flown & other sector cancelled) may take 25 to 30 working days depending on the airline.

Mina Alsafar shall refund your booking amount after deducting cancellation charges only after the respective airline or service provider processes your eligible refund.

Ok to Board status requirement

Citizens of India, Bangladesh, Nepal, Pakistan and Sri Lanka would need an OK to Board status on their PNR and booking to visit any GCC countries. This is applicable for all paper visas and not for the ones stamped on your passport.

Hajj/Umrah bookings

Travel on Hajj or Umrah flights (or 4 digit flights) to and from Jeddah and Medina is permitted only for GCC nationals (excluding Saudi nationals) or for passengers holding a valid UMRAH or HAJJ visa. These flights are designated for Hajj and Umrah pilgrims flying into Saudi, therefore passengers without a Hajj or Umrah visa will not be permitted to board these flights (including Saudi nationals who will have other domestic flight options instead). It is the passenger’s responsibility to travel with all required documents.

Please note that in case boarding is denied by the airline, Mina Alsafar will not be responsible for or able to process any refunds.

Travelling on a hajj visa

In order to receive a Hajj visa you need a valid return ticket. Pilgrims can enter Saudi Arabia from Jeddah or Medina airports only. You can exit Saudi Arabia from Jeddah or Medina airports only.

Travelling on a business or visit visa during hajj

Muslims who are not on a pilgrim Hajj or Umrah visa cannot enter Jeddah or Medina during the Hajj period, but can enter Riyadh or Dammam. Non‐Muslims cannot enter the Kingdom of Saudi Arabia during the 9-10 day Hajj period.

Connection or layover time

For passengers that book a series of one-way tickets (e.g. separate ticketing), passengers need to check if the Minimum Connection Time (MCT) is enough between flights. Mina Alsafar might provide different airlines as a cost effective option but Mina Alsafar would not be responsible if any one of the airlines rescheduled the itinerary that would result in a shorter connection time, thereby risking a missed flight. To avoid any issues be sure to either book a return flight (and the airline will manage the MCT for you) or that you have adequate time during your connection or layover to catch your next flight.

Hotels Booking Policy

By making a reservation on our website, you accept and agree to the relevant accommodation booking conditions, including cancellation and no-show policies applicable to that booking, and to any additional (delivery) terms and conditions of the accommodation that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation (the delivery terms and conditions of an accommodation can be obtained with the relevant accommodation).

Late arrival and failure to check-in (no-show)

While you should contact Mina Alsafar if you wish to cancel a cancellable reservation in advance of your stay, if you are going to be delayed on your date of check-in or find that you cannot check-in to your hotel on the date you requested, you should contact the accommodation directly to let them know. If you fail to check-in to your accommodation on the day of your reservation and do not alert them, the remaining portion of your reservation may be cancelled and you may not be entitled to a refund, depending on the terms and conditions of the applicable accommodation.

Cancellations and amendments

Accommodation cancellation policies vary. Certain reservations are non-cancellable and non-changeable. Others require you to pay a penalty if you cancel. Still others are fully refundable. Please note that certain rates or special offers are not eligible for cancellation or change. Some accommodations will charge extra for early or late check out.

The general cancellation and amendment policy of the accommodation is made available on the website at the accommodation information pages or under “booking conditions”, “cancellation policies” or the like, and in the confirmation email and voucher. We recommend that you read the cancellation and no-show policy of the accommodation carefully prior to making your reservation.

Regardless of the accommodations’ cancellation and amendment policy, Mina Alsafar reserves the right to charge a cancellation or amendment fee, and this will be indicated on the website. Please carefully check the accommodation details for any such conditions prior to making your reservation.

If you wish to review, adjust, or cancel your reservation, please revert to the confirmation email and follow the instructions therein, or contact our customer support team.

Special requests

Many accommodations have specific policies around children, accompanying travelers and/or accompanying pets. As indicated above, you are strongly advised to check with customer service or the accommodation itself to verify the accommodation policies.

Special Needs

If you have special needs (e.g. wheelchair-bound, hearing or visually impaired), then you can check under “hotel facilities” if the accommodation can facilitate your needs. We highly recommend that you contact our customer service team or the accommodation directly and verify if they can arrange it for you. Please note that all special requests are subject to availability and cannot be guaranteed by Mina Alsafar. Depending on the policy of the applicable accommodation, your reservation will be refunded, cancelled or modified if special needs cannot be met. If available, your request will be confirmed upon arrival.

Late arrivals

All accommodations have specific check-in and check-out timings, and in some cases it might not have a 24-hour reception or check-in desk. In such cases we advise that you contact the accommodation and inform them of your estimated time of arrival to avoid any disappointment.

Group bookings

On our website you can book up to 6 rooms for one accommodation for the same arrival date. If we determine that you have booked reservations for more than 6 rooms in total in separate reservations, we may cancel your reservations and charge you a cancellation fee (if applicable). If you paid a non-refundable deposit, your deposit will be forfeited.

At the accommodation

Once you have arrived at your booked accommodation but certain promised facilities were not available to you, then we advise you to lodge your grievance with the accommodation management. Mina Alsafar does not promise or guarantee any availability of the stated above.

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